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FAQ's

PAYMENTS

 

Credit/Debit Cards

Phone: Call 866 OPT DIAMOND | 866 678 3426 | +1 212 764 9193
Online: Our secure shopping cart is protected with Go Daddy's encrypted SSL certificate. Online Payments are processed by Authorize.net. the leading online credit card processor.
Paypal: If you do not wish to provide us your credit card information, use Paypal which never provides merchants the customer's credit card number. You do not need a Paypal account. Paypal will guarantee your purchase with Paypal Buyer protection.
In office: You can swipe your credit card during private office appointments.



Bank Wire Transfers
Contact us to receive our bank wire information via email


Check or Money Orders
• We accept certified bank checks only, we do not accept personal checks.
• US Postal Service money orders are accepted.
• Make your check payable to Melee Diamond Authority.
• Mail your payment using a shipping service with a tracking number in case it gets lost, do not use a stamp. Mail to:
Concierge Service
1177 Avenue of the Americas, 5th Floor
New York, NY 10036



Are your prices negotiable?
The jewelry showcased on our website are exclusive finds that are almost always heavily discounted compared to similar items in the jewelry market. If you found a better priced option, use our concierge service to tell us about it. With our three decades of relationships with global jewelry suppliers, we’ll find the best priced option for you. You can also apply for financing with Paypal Credit, which is usually interest free for several months.


Do you price-match competitors?
Over the past three decades we have had a 93% success rate in price-matching a competitor’s jewelry offering. Oftentimes, we our concierge can find even better options at lower prices. Click here to learn more about our concierge


Sales tax
All items shipped to a New York State address or purchased in our New York office are subject to a 8.875% sales tax. Items purchased online or by phone and are shipped to other states in America, or shipped outside of America are not subject to sales tax.


Financing
Finance part or all of your payment through Paypal Credit. You must apply with financing with Paypal on their website. Some financing plans are interest free.


Layaway
A 25% deposit is required to hold your item. Subsequent payments are paid every two weeks and must be paid in full within 30-60 days from the initial deposit date. The deposit is refundable within 7 days of payment, all payments after 7 days are non refundable

International payments
Items shipped outside of the United States may be subject to local custom duties. The amount of duty you pay will vary depending on your country, please contact us for estimates of duty you might have to pay. If a customer refuses to pay custom duties, the item will be automatically returned by the local customs office and we will charge the customer the shipping costs associated with sending and returning your item.


Credit card address verification
If you paid with Paypal, credit card, or debit card we can only ship to the billing address registered on your account. If you require an alternative shipping address, you must add the new address to your Paypal or credit card account. Then please provide us your credit card bank’s telephone number for verification.

 


SHIPPING


Free shipping
We offer free overnight or 2 day standard shipping on all orders.


Shipping companies
We ship most items via Fedex, UPS, or the US Postal Service. For items valued over $100,000, we ship via Malca Amit armed courier. You will receive an email with the shipping company tracking number and estimated arrival time. Contact us if you require a specific shipping courier.


Signature required
Your signature is required to sign and accept all packages. If you paid with credit card, debit card, or Paypal, we can only ship to the cardholder of the account: the name on the card must match the name on the signature. If you will not be at your shipping address to sign for the package, we can arrange for a pick up at your nearest Fedex or UPS location.


Alternative shipping address
If you paid with Paypal, credit card, or debit card we can only ship to the billing address registered on your account. If you require an alternative shipping address, you must add the new address to your Paypal or card account. Then please provide us your credit card bank’s telephone number for verification.


Morning or Saturday Delivery
You can request 8 a.m. or 10:30 a.m. weekday delivery, as well as Saturday delivery for an additional fee. The fee amount varies depending on the value of your item, contact us prior to placing your order for fee estimates.


Packaging
Loose diamonds are packaged in an attractive gift box that allows for presentation of the diamond without a ring. Rings and finished jewelry are presented in an cherry wood lacquered gift box


Gift orders
If your item is being shipped to another address as a gift, please read our address verfication policy above. If you require us not to include a printed receipt with a price in the package, please inform us in advance to email you the receipt.


International shipping
We ship to most countries worldwide. Shipping costs will vary depending on your location. Most countries will have customs duties that must be paid prior to receive your item. The cusotmer is responsible for paying customs duties. If an item is returned due to non-payment of custom’s duties, we will charge the customer all shipping fees for the returned item. Please contact us prior to ordering for estimates of shipping an customs fees.




RETURNS


Return policy
Items may be returned for a refund or exchange within 14 days of receiving the item. Item's shipped to us for return after 14 days will not be accepted or signed for, and will be retunred to sender. Custom manufactured or engraved jewelry cannot be returned. Diamonds or jewelry showing signs of wear or those that have been altered, resized, chipped, or damaged in any way will not be accepted for return.


Refunds
Refunds will be processed within 1-2 business days of receiving a return. Credit or debit card payments and authorizations will be refunded to your card. Bank wire or bank check payments will be refunded via check by US Postal service certified mail. Paypal payments will be refunded via Paypal. Refund amounts will be the full purchase price. Refund amounts will be the full purchase price.


Warranty on jewelry
All our jewelry is custom manufactured to look exactly like a photo either our customers provide, or we provide for your approval prior to making the piece. If the actual piece received differs from the approved photo, we will make any necessary adjustments at no additional cost. If you change your mind about the design you want, we can make any changes with additional fees depending on what work is required. Jewelry that contains small loose stones may fall out due to normal wear and tear. We will fix or replace and loose stones that fall out within 3 months of delivery, either by shipping the item to us for repair, or reimbursing you for repair work at a local jewelry store.


Warranty on diamonds
Diamonds purchased that are clarity enhanced may have received a filling treatment. It is extremely rare for this treatment to be damaged or removed. Melee Diamond Authority provides a lifetime warranty to fix or re-fill any treatment if necessary at no cost. Clarity enhanced diamonds that are filled cannot be placed in extreme heat or acid cleaning treatment. If you give a clarity enhanced diamond to a jeweler to set in jewelry or clean, you must disclose it is clarity enhanced so it will be handled properly. Failure to disclose treatment to a jeweler will invalidate the warranty if the treatment is damaged. Melee Diamond Authority will fix or re-fill your diamond in such cases for a fee.


How to ship returns?
We will provide you a free insured Fedex or UPS shipping label to print at home. Ship with a double box: smaller box inside a large one. Do you use an envelope. You must hand the package to a Fedex or UPS employee to scan, and receipt a receipt. Do not drop the package in a shipping bin, as this will void the warranty. If the package is lost, you must present the receipt as proof of drop off in order to receive a refund from the insurance company.


Return address and RMA number
Contact us to request an RMA number and the correct return address, since the address will vary depending on the location of the jewelrly supplier. Do not ship anything to the return address on the original package. We cannot accept returns without an RMA number.


Lost or damaged returns
If the return package is lost or damaged, we must verify that the customer followed the procedures for returns and make sure the insurance company will provide a payment. If you did not following the procedures correctly, the insurance company may not refund your payment. Diamonds and jewelry will be inspected for damage or signs of use. A damaged or used item is not eligible for return or refund, and will be shipped back to the customer.



WARRANTY


Custom manufactured jewelry
All custom work is created to match a photograph or computer rendering image provided. If the actual jewelry received differs from the approved image, we will make any necessary adjustments at no additional cost. If you would like to make changes to the design, additional fees will apply. Jewelry that contains small loose stones may fall out due to normal wear and tear over time. We pay for the cost to fix or replace fallen stones within three months of delivery.


Clarity enhanced diamonds
Diamonds purchased that are clarity enhanced may have received a filling treatment. It is extremely rare for this treatment to be damaged or removed. We provided a lifetime warranty to fix or re-fill any treatment if necessary at no cost. Clarity enhanced diamonds that are filled cannot be placed in extreme heat or acid cleaning treatment. If you give a clarity enhanced diamond to a jeweler to set in jewelry or clean, you must disclose it is clarity enhanced so it will be handled properly. Failure to disclose treatment to a jeweler will invalidate the warranty if the treatment is damaged. Melee Diamond Authority will fix or re-fill your diamond in such cases for a fee.



SECURITY AND POLICIES


Secure credit card processing
All credit or debit cards are processed with Paypal or Authorize.net, two of the world’s most recognized payment processors.


Paypal
All your financial information (like your credit card number) is securely stored and encrypted on Paypal’s so you don’t need to share your financial information with the seller. In addition, your transactions are monitored 24 hours a day, seven days a week, by a dedicated team of security specialists. Their mission is to identify suspicious activity and help protect you from fraudulent transactions. If an eligible item that you’ve purchased online doesn’t arrive, or doesn’t match the seller’s description, our Purchase Protection will reimburse you for the full purchase price of the item plus shipping costs.


Authorize.net
Since 1996, Authorize.Net has been a leading provider of payment gateway services, managing the submission of billions of transactions to the processing networks on behalf of merchant customers. They employ security standard secure data encryption technology to connect to the payment gateway using a merchant-initiated 128-bit Secure Sockets Layer (SSL) certificate.


Go Daddy SSL Certificate
GoDaddy's award-winning SSL Certificates work with all major browsers and devices, and they protect an unlimited number of servers. Get peace of mind with up to $1,000,000 in liability protection included with each certificate.


Jewelry trade membership:
Jewelers Board of Trade
Melee Diamond Authority is listed with the Jewelers Board of Trade as a retail jewelry company. Members include manufacturers, wholesalers and other suppliers of jewelry or related products. These suppliers are interested in assessing their accounts’ credit status before taking orders as well as monitoring their status while receivables are outstanding. Melee Diamond Authority maintains a high credit rating on our JBT listing.


Jewelers of America
Melee Diamond Authority is a vetted member of Jewelers of America, the national trade association for businesses serving the fine jewelry retail marketplace. Its primary purpose is to promote consumer confidence in the jewelry industry.

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